Three Services.
Three Distinct Outcomes.
Cerdik Labs offers a focused set of AI services for Malaysian businesses — each with a clear scope, transparent pricing, and a structured delivery process. Nothing is vague by design.
Back to HomeOur Delivery Approach
Discovery
Understand your situation, current data, and what a useful outcome looks like
Scope
Define deliverables, timeline, and success metrics before any work begins
Build & Review
Execute in stages with regular check-ins; adjust when something needs to change
Handover
Structured knowledge transfer so your team owns what was built
Personalisation Engine Architecture
Consulting and technical design for building AI-driven personalisation systems across your digital channels. This service is for organisations who want to deliver relevant, timely experiences to different audience segments — without relying on manual rules that don't scale.
The work spans user segmentation modelling, content matching algorithms, A/B testing infrastructure, and privacy-compliant data handling. We design for your actual data situation, not an idealised one.
- User segmentation modelling — behavioural, demographic, and contextual
- Content matching algorithms for website, mobile app, and email
- A/B testing infrastructure with statistical significance controls
- PDPA-compliant data handling and consent management
- Documentation and handover for your digital team
Starting From
RM 930
Typical duration
6 – 12 weeks
AI Fundamentals for Executives
A concise, high-value training program designed specifically for senior leadership. The focus is strategic, not technical — capabilities and limitations of AI, what it means for your industry, where to invest, how to assess talent, and what governance responsibilities look like in practice.
Sessions are structured to respect executive schedules — focused, intensive, and useful from day one. Participants leave with decision frameworks and industry benchmarking data they can use immediately.
- AI capability and limitation assessment — what's real, what's not
- Strategic implications specific to your industry vertical
- Investment prioritisation and build-vs-buy decision frameworks
- Talent and team structure considerations for AI-capable organisations
- Governance and risk — what executive responsibility looks like
Starting From
RM 2,350
Typical duration
2 – 4 sessions
Intelligent Feedback Analysis System
Implementation of AI systems that analyse customer and employee feedback across surveys, reviews, support tickets, and social channels. The outcome is structured, actionable intelligence that surfaces what people actually think — across all the places they say it.
We handle multi-channel data aggregation, topic extraction, sentiment classification, trend identification, and executive reporting — so your team moves from raw feedback volume to clear patterns they can act on.
- Multi-channel data aggregation — surveys, reviews, tickets, social
- Topic extraction and theme clustering
- Sentiment classification with language-aware processing
- Trend identification and volume tracking over time
- Executive reporting dashboard with scheduled summaries
Starting From
RM 3,660
Typical duration
8 – 14 weeks
Which Service Fits Your Situation?
Use this table to get a rough sense of fit. A short conversation with us will always give you a clearer answer.
| If your priority is… | Personalisation Engine | Executive Training | Feedback Analysis |
|---|---|---|---|
| Improving digital customer experience | — | — | |
| Leadership alignment on AI strategy | — | — | |
| Understanding what customers are saying at scale | — | — | |
| Scaling content relevance without manual effort | — | — | |
| Making confident AI investment decisions | — | ||
| Building internal capability, not dependency |
Technical Standards We Apply
Security & Privacy
PDPA-aligned data handling, access controls, and audit trails built into every deliverable by default.
Performance Baselines
Agreed performance metrics before delivery — latency, accuracy, throughput, or training quality depending on the service.
Support Access
Direct access to the lead consultant throughout the engagement. A defined post-handover support window for questions.
Documentation Standards
All technical outputs documented in a format your internal team can read and maintain without consulting us first.
Responsible AI Checks
Fairness and bias review for systems that affect people — especially in segmentation and sentiment classification contexts.
Version Control
All code and configuration under version control so you can track changes, roll back, and hand off cleanly to future teams.
Service Pricing in RM
All prices are starting points. Complex projects are quoted individually with a full scope breakdown before any agreement.
Consulting
Personalisation Engine Architecture
RM 930
starting from
- User segmentation design
- Content matching architecture
- A/B testing setup
- PDPA-compliant data handling
- Team documentation & handover
Training
AI Fundamentals for Executives
RM 2,350
starting from
- Strategic AI frameworks
- Industry benchmarking data
- Investment decision tools
- Governance overview
- Takeaway materials included
Implementation
Intelligent Feedback Analysis System
RM 3,660
starting from
- Multi-channel data aggregation
- Sentiment & topic analysis
- Trend identification
- Executive reporting dashboard
- Full documentation & handover
Not Sure Which Service Fits?
A short call with our team is usually enough to point you in the right direction. No pressure, no commitment expected at that stage.
Request a Free Consultation